- Lead the delivery of customer motor claims strategy, shaping the claims journey and improving overall service and business performance.
- Ideal candidates will have leadership experience, excellent communication skills, and a focus on customer satisfaction and continuous improvement.
- This hybrid role allows for 80% homeworking, with occasional office presence required in Bristol, York, or Stratford Upon Avon.
- Help shape underwriting strategy and risk appetite for NFU Mutual’s High Net Worth product range, focusing on profitable growth and customer outcomes.
- The ideal candidate will possess strong technical underwriting skills, HNW market knowledge, and the ability to make data-driven decisions.
- Enjoy hybrid working with flexible hours, benefiting from a positive work-life balance while being part of a supportive and innovative team.
- Lead strategic resource planning across a complex Customer Service Operations environment, managing a substantial workforce and ensuring effective capacity utilisation.
- Ideal candidates will possess strong leadership experience, excellent analytical skills, and a strategic mindset, ideally in resource planning or customer service.
- The position offers hybrid working with up to 60% homeworking, alongside a supportive benefits package including leadership opportunities and engagement with emerging technologies.
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