Head of Resource Planning and Performance Operations
£100,000 a year
- Lead strategic resource planning across a complex Customer Service Operations environment, managing a substantial workforce and ensuring effective capacity utilisation.
- Ideal candidates will possess strong leadership experience, excellent analytical skills, and a strategic mindset, ideally in resource planning or customer service.
- The position offers hybrid working with up to 60% homeworking, alongside a supportive benefits package including leadership opportunities and engagement with emerging technologies.